Hats off to Eastwood

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SteveHGraham
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Hats off to Eastwood

Post by SteveHGraham » Wed Dec 07, 2016 6:16 pm

Something incredible happened today.

I ordered a welding cart from Eastwood. I wanted two tiers, so I could put my plasma cutter on the bottom and the welder on the top. I looked all over the place, and it turned out there is one lame Chinese two-tier cart which a bunch of companies sell. I didn't want it, so I decided to try the Eastwood job.

The cart came, and I put it together. One relatively minor part had a deformity. I called and complained. They were not able to pull a part and send it, so...they sent me a second cart.

They do not want the first cart back.

Basically, they gave me a free cart. That's how they handled a minor defect.

The first cart works fine. I had it shimmed up with washers. I can make a new support (the defective part) myself, out of some old conduit and scrap metal I already have.

I was going to sell the first cart and leave the bad part on it, explaining the problem to whoever bought it, but now I think I'll fix the defect and put my bench grinder and some other junk on it. The capacity is 350 pounds, so it will hold a lot of crap. The rear is set up for two big gas bottles. I can store different gases there, or I can modify it and put something else on it. Sweet.

The cart is very sturdy. Much better than the Lincoln cart it replaced. It has a big footprint, but it beats having two big boxes sitting on my shop floor.
Every hard-fried egg began life sunny-side up.

spro
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Joined: Mon Feb 20, 2006 11:04 pm
Location: mid atlantic

Re: Hats off to Eastwood

Post by spro » Wed Dec 07, 2016 11:51 pm

Grand! I would deal with them again. Early Christmas present!

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jschoenly
Posts: 173
Joined: Thu May 28, 2009 7:51 pm
Location: Spring City, PA

Re: Hats off to Eastwood

Post by jschoenly » Thu Dec 08, 2016 10:30 am

They are right down the street from me. Always a great place to deal with and great deals if you stop in the store!
Jared Schoenly

Cabin Fever Expo
Model Engineering of all sorts.....

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