Bad Vender Service Titan Trains

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David_T
Posts: 43
Joined: Fri Dec 31, 2010 1:34 am

Bad Vender Service Titan Trains

Post by David_T » Tue Oct 02, 2018 8:22 am

Short sad story about Titan Trains. I ordered an engine in January with the understanding that I wanted it for the 2018 Triennial. Jim Humphrey promised delivery in May. Looking for a status report in early April, I could not get a response until I sent an Facebook Instant-gram. An employee told me that my engine was on schedule for third week in May. All down hill after that. Jim suggested mid July as a possible date in late May. I cancelled my ordered in mid June. Still no sign of a refund for my 50% deposit. No contact from Jim Humphrey. No response to the letter from the Virginia State Attorney's office. Just a new web site for Titan trains showing my engine on the month of November, whatever that means. The best Triennial story comes from the gentleman who was upset with my wife because we had not waited a year and a half before complaining. I have talked with 'Discover Live Steam' and 'Live Steam and Garden Railroading', both of which are consider dropping his advertisements (or have dropped).

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James A
Posts: 80
Joined: Thu Aug 09, 2012 8:28 am
Location: Chiloquin, Or

Re: Bad Vender Service Titan Trains

Post by James A » Thu Oct 04, 2018 1:34 pm

You are not the only one. I ordered mine Jan 5 2018 with a verbal delivery by Triennial. Got the invoice and it was end of July 2018. Then Sept 30 2018. . Per phone conversation last Tues Jim said it was going in for paint that day. Today after 2 emails and 1 phone call asking for progress and pics.......nothing. I do have in writing he will refund but who knows if he will do anything. The only thing you can count on is he'll lie to you. My refund states full and immediate, if not I do have info for an Attorney who has sued him in the past. I will go that route if I have to.

RONALD
Posts: 525
Joined: Sun Oct 26, 2003 7:27 am

Re: Bad Vender Service Titan Trains

Post by RONALD » Thu Oct 04, 2018 4:22 pm

Here is an older post I made about MCC/TT: http://www.chaski.org/homemachinist/vie ... 8&start=12

Yep, I had to wait from Jan 2015 thru Dec 2017 for delivery, would not want to do that again.

The purchase was thru PayPal, and I let their limit go by; now if would again order, as that 180 day PP limit approaches, I would file for non-delivery.

Everything I ordered from Jim/Titan Trains was eventually delivered, but there is the angst of waiting that gets one in the digestive system.

Berkman
Posts: 78
Joined: Wed Aug 16, 2017 7:55 pm

Re: Bad Vender Service Titan Trains

Post by Berkman » Fri Oct 05, 2018 12:40 pm

Does anyone else make quite the same products though? For example if you want gas locos I suppose trainworks? Then for Pass cars - RRSC ? What about for all those various freight car models?

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FLtenwheeler
Posts: 1255
Joined: Sun Jan 05, 2003 8:47 am
Location: Florida, on the Lake Wales Ridge

Re: Bad Vender Service Titan Trains

Post by FLtenwheeler » Fri Oct 05, 2018 2:29 pm

Berkman wrote:
Fri Oct 05, 2018 12:40 pm
Does anyone else make quite the same products though? For example if you want gas locos I suppose trainworks? Then for Pass cars - RRSC ? What about for all those various freight car models?
There are plenty of manufactures of ready to run models.

Tim
He who dies with the most unfinished projects: Should of put more time into their hobby.

wa6mdi
Posts: 79
Joined: Sun Sep 18, 2011 11:22 am

Re: Bad Vender Service Titan Trains

Post by wa6mdi » Sat Oct 06, 2018 5:11 pm

Guys,

I know the delivery of new units is probably something left to be desired.... But I recently purchased a USED Titan Jr. Matter of fact it is # 1963 the poster rig. My objective was to have a smaller engine and weigh less than 300#. Had my first opportunity to take it out to Terrell Tx today and spent 3-4 hours just playing trains with this new rig (to me). Biggest problem I had was with my riding car derailing 3 times during that time frame. Loco ran perfect and never once did I have a tracking problem. Just FYI

Dick
Trophy Club Tx.

rkcarguy
Posts: 840
Joined: Tue Aug 22, 2017 10:33 am

Re: Bad Vender Service Titan Trains

Post by rkcarguy » Mon Oct 08, 2018 4:56 pm

I just wanted to comment, being I work in the metals and fabrication industry. I am not up to date with the situation with Titan so this is just an industry observation.
We are seeing lead times for machine shops, laser cutting, plasma and water-jet, router cutting, basically any metal working, pushing out to 1 month or more. Furthermore, because these vendors can pick and choose work in the current market, the prices that are often setup at a discount to have a re-occurring part made for a train may not be too attractive when another customer needs their parts right away and is willing to pay double-triple. At work, we can't seem to get anything on time anymore from outside vendors.
We kind of saw this coming and invested in our own equipment, and have grown pretty independent of 3rd party processing as a result. Smaller companies that can't justify the cost of such equipment, are suffering though because the lead times are just too long.
The resulting trickle down is much the same, end products and equipment made with these parts are also seeing long leads or are un-available. For example, a building we are supplying steel for had to change it's roof to fit different chillers that were taller, as the delivery for the original specified units was too far out and not acceptable to the owner. The changes and additions ended up costing the owner 6 figures to rectify and stay on schedule so he was none to pleased.

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